Refund policy

Return Policy

If you wish to make a return, a Return Merchandise Authorization (RMA) number must be requested within 30 days of delivery of the order. Requests must be made by emailing: info@flourishrx.com or calling 405-751-3333 with either your order number or full billing name and purchase/order date.

All return shipping fees are the customer’s responsibility unless the return is due to our error or manufacturer’s defect. Returns must have a Return Merchandise Authorization (RMA) before being returned or the return shipment may be refused.

All performance or product expectations are done verbally or in writing with the customer and do not exceed the manufacturer’s specs.

Shipping fees are not refundable.

All refund amounts will be based on the manufacturer’s warranty and return policy, and Flourish’s return policies. Refunds will be issued using the payment method you used when you placed your order. Refunds take up to 7 business days to process once we receive the return.

All returns due to customer “change of heart” are subject to refund minus shipping to the customer.

All returned products must be unopened and in reasonable condition for resale.

Returned orders without an RMA that fall within the return policy of both the manufacturer and Flourish Pharmacy will be subject to a refund minus shipping both ways.

Returned orders without an RMA that do not fall within the return policy of either Flourish Pharmacy or the manufacturer will be issued no refund and customers will be contacted to arraign a return shipment for them or the package may be refused upon delivery to Flourish Pharmacy.

Order Cancellation

You can cancel your order for any item provided that the order has not yet entered the shipping process. If the item you want to cancel has already entered the shipping process, it cannot be canceled by you or by our shipping department. However, you can return the item for a refund as described in Shipping & Returns.

Refuse Shipment

If an item is refused upon delivery at no fault of Flourish Pharmacy the customer will be charged a 10% restock fee. Flourish cannot be liable for the shipping charges if the item is refused before delivery.

Damage Claims

All damage claims on deliveries must be made within 15 days of arrival to customer’s home or business.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@flourishrx.com. Please note that returns will need to be sent to the following address: 14720 N Pennsylvania Ave Oklahoma City, OK 73134

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@flourishrx.com.